Who we are

Concilig built an unquestionable reputation with large Brazilian companies for being based on a lot of technology and for the efficiency in providing the services it offers.

With an eye on innovation and market needs, it has evolved to provide customized solutions, acting strategically and in constant improvements and refinements towards an excellent service.

Goal: offer maximum performance in the Consumer Journey, uniting all points of relationship between customers and businesses.

A unique, omnichannel and, above all, more valuable and successful experience for the brand of everyone who seeks us out.

Now everything is connected and, more than that, based on state-of-the-art technology and the best human capital.

Reconcile customers with new experiences. Combine satisfaction with new possibilities. Get ready for a level never seen before in Customer Experience and Customer Journey.

reconcile. Connect the dots, connect the results.

Raphael Souza Goncalves

CEO

Sergio Scibelli Jr.

Director of People & Management/MKT/ESG

André Luis Bazana da Silva

Technology & Innovation Superintendent

Bernardo Fonseca Pinto

Operations Superintendent

Bruno Henrique Nadim

Planning Superintendent

Manuel Losila

Commercial Superintendent

Rodrigo Reis Teixeira

Digital & Billing Superintendent

Simone Zanchetta

Billing Superintendent

Yuri Brunelli

Operations Superintendent

DavidFelix

Deputy Superintendent of Operations

Mission

Ensure connectivity for our employees, customers and society, delivering services and solutions with sublimity, through innovative and humanized strategies.

Vision

To be the best company in building strategic solutions through innovative technology, plurality in the provision of services and appreciation of human capital.

Values

Foster the construction of a sustainable company, focused on the individual and guided by important pillars such as: commitment, respect, creativity and innovation. Taking risks for the continuous generation of value with the premise of quality, using cutting-edge technology with agility and excellence.

Differentials

The Concilig way of solving things is our great differential. Internally, we are cohesive. In fine tuning. This reverberates in the service to our customers in the form of efficiency. Efficiency is our hallmark – and it will be our legacy. Not, therefore, a punctual efficiency, for a specific demand. And, yes, continuously – at all stages of our activities. This “Concilig way” is, therefore, the biggest differential. The umbrella under which other differentials are welcomed, namely, in short:

Customization of services using high technology

Humanization of solutions where technology does not reach

Differentiated, safe, fast and multiple service

Customization of services using high technology

Own technology

Total mastery over its technology allows Concilig to open up and no longer close possibilities – both full-time, online and 24-hour customer service and the diversification of its future services.

Connect the council

Concilig Conecta's proprietary WhatsApp system guarantees a discount, practicality and efficiency. This occurs based on two bases of support, described below:

custom CRM

We ensure a platform integrated with CRM, confirmation of registration with email and telephone, ratification of agreement, sending SMS or WhatsApp with link, sending typeable line/ticket via WhatsApp.

All of our work is based on a real understanding of the needs of the digital customer – and, for that very reason, on the clarity that solutions, currently, involve the affirmative automation of processes.

Connect Pay

Payment method solutions for different market segments through our Conecta platform.

With exclusive installment services for any final consumer debt – generating a new condition in the form of payment. This solution allows practicality. At attractive rates.