Customer service

Offering the best service is paving the way for our customer's total satisfaction. At Concilig, this is a priority. Therefore, we serve in a customized and personalized way. It is a daily mission that includes focus, discipline, commitment, talent and organization. Always with a lot of added technology and effective humanization.

How is it possible? With motivated employees. At Concilig, our award-winning teams are always ready to provide the best service. We have, for example, TV Concilig: a corporate channel that generates collective integration.

The NPS (Net Promoter Score) item, a survey methodology that generates a customer satisfaction index, also receives special attention. It is broad service based on the best experience of our collaborator. In other words: internal NPS that generates better external NPS.

Thus, we put into practice the “customer centric” culture (the customer at the center of decisions). We act to diagnose needs and pursue the complete customer journey – across all available channels. With dynamism, without bureaucracy.

Who hires us

Reduce costs, optimize productivity and focus your team on essential market activities. This will ensure that your company, via Concilig's services, will have truly loyal customers – a direct reflection of a relationship of trust. Information technology is also at the service of this construction insofar as it acts decisively in detecting the profile of customers. Thus, it is possible to offer what he specifically seeks. And more: understand their needs, listen to them with interest – and keep them coming back. The result of this will undoubtedly be a reduction in churn. Concilig helps the company to make its products/services indispensable in the market.

Concile in our main lines:

Omnichannel

Operational Domain

Field Service

Shielding and Retention Solutions

reduced costs

Constant reinvention and improvement

real-time channel matching

digital resolutions

full efficiency

With the operations we undertake to ease your company's administrative and operational burden, we free up your time and attention to take care of what really matters: your business!

We know how to generate results. Technological processes move us. Humanized service inspires us.

We are aware: we are our customer!